Medienservice GmbH & Co. KG

Medienservice GmbH & Co. KG is a full-service provider for publishing logistics. Kontext-e was commissioned to create software that would automatically distribute magazine subscriptions through Mediaz, serving as an intermediary between publishers and transport service providers. The software processes address data for the subscriptions from the publisher and checks them for deliverability before sending them to the shipping service provider. The addresses are sorted according to the relevant criteria, allocated to bundles and pallets, and data is automatically forwarded to the relevant print shops for label printing. In addition, subscriber address information for which delivery cannot be made is returned to the publishers automatically. Alongside detailed reporting, the software offers automated functions such as the sending of notifications when checks have been carried out. Redresses and complaints are also recorded and managed. Responses are automatically imported and processed within the workflow.